New POS RFP Long Beach

By | July 24, 2020

Long Beach Transit (LBT) is seeking proposals


Long Beach Transit (LBT) is seeking proposals from qualified firms for a long-term Point of Sale
(“POS”) System to support transit fare product sales at LBT’s Transit and Visitor Information
Center as well as at off-site temporary sales locations.

LBT is a public transportation company providing bus, water taxi, paratransit and charter
services to Long Beach and the 13 surrounding cities. With over 23 million annual boarding
customers and a service area covering over 100 square miles, LBT is one of the largest public
transportation providers in the region.

LBT currently conducts fare product sales at the Transit and Visitor Information Center using
multiple hardware and software systems, including:
1) The primary POS software;
2) Credit/debit card transaction software;
3) Staff workstations; and
4) Separate hardware devices required to conduct transactions for LA Metro Transit Access
Pass (TAP) sales.
The current LBT fare products sold at the Transit and Visitor Information center include transit
passes that are loaded on the TAP smart card platform, multi-ride coupons, and group sales. In
addition, the center offers regional fare products and products from third-party transit providers.
The scope of this procurement is to replace the existing POS software to provide an integrated
POS solution for LBT.
The successful contractor (the “Contractor”) will provide all labor, equipment, tools, materials,
supplies and services required to provide a POS solution that supports LBT’s current and future
sales processes.
The POS solution will support LBT staff’s daily fare sales processes, providing an intuitive user
interface and experience. This solution will also support sales and inventory control for the full
range of fare products sold at the Transit and Visitor Information Center. Additionally, the
solution will support sales through a portable device for use at offsite locations.
Contractor services will include:

Project management;
System supply;
Installation and configuration;
Testing & commissioning;
Warranty; and
Support and maintenance.
Long Beach Transit