POS RFP Target Center

REQUEST FOR PROPOSALS

FOR

TARGET CENTER POINT OF SALE SYSTEM

1. INVITATION: It is the intention of the City to solicit proposals for a Target Center Point of Sale system (herein referred to as POS) technology partner to design, provide, install, configure, and start up a comprehensive POS to seamlessly integrate with existing systems and technology at Target Center.

The City of Minneapolis (hereinafter referred to as the City) makes this Request for Proposals (hereinafter referred to as the RFP) in order to select a qualified Technology Company (hereinafter referred to as the Service Provider) for providing POS technology partner services (hereinafter called the Project) for a contract term of 5 years. The Project is generally described in the “Scope of Services” (Attachment C), contained within this RFP, including descriptions of roles, responsibilities and relationship of the Service Provider, City, and other parties involved in the Project.

2. PROPOSAL DUE DATE and LOCATION: All proposals must now be submitted electronically through the eSupplier Portal. If you are already a City Supplier you should have received an email containing your eSupplier User ID and Password. If you do not remember your password, click on the “Forgot Password” tile to enter your User ID and a new password will be emailed to you. If you are not already a city supplier, click on the eSupplier link below and then click on the “Bidder Registration” tile to register. If you need further assistance with eSupplier, please send an email to undisclosed

Submittal must be made by June 24, 2020, at 4:00 pm CDT. 

NOTE:  Late Proposals will not be accepted.

1. SCHEDULE: The following is a listing of key Proposal and Project milestones and duration:

RFP Release	June 2, 2020
Questions on RFP Due by	4:00 PM CDT on June 10, 2020
Responses to Questions posted by	4:00 PM CDT on June 17, 2020
Proposals due by	4:00 PM CDT on June 24, 2020
Estimated Service Provider selection	July 17, 2020
Estimated services start date	August 3, 2020
Estimated services end date	August 2, 2021
Duration of contract (not to exceed 5 years)	1 year

It is the intent of this document to outline a general description of the Project, the extent of services required, and the relationship of this Project to other work, and the agencies or other parties that will interact with the Service Provider. The contents of this document are considered representative of the Project as a whole but are by no means conclusive.

The potential Service Provider should have the platform and capability to address Target Center’s current needs as well as for future fundamental and technological growth within Food and Beverage (F&B). The selected Service Provider will be tasked with providing a versatile technology solution that has all-inclusive capabilities across each component of a first-class F&B operation including front-of-house hardware and software [e.g. transaction speed, reliability (online and offline mode), payment type flexibility], back-of-house hardware and software [e.g. database infrastructure, reporting capabilities] and integration with industry standard providers of ticketing systems, mobile apps, loyalty programs, digital menu boards, etc.

Core focus for Target Center is creating an omni-channel experience for the fans. The Service Provider must demonstrate a solution that seamlessly integrates with exclusive season ticket holder discount program (outlined below) and mobile platform with VenueNext to deliver that omni-channel experience.

Timberwolves/Lynx Wallet, Team Mobile Platform & Season Ticket Member Discount Program

The wallet is a feature within the team app that allows any fan the ability to pay for their food & beverage and retail purchases with their mobile phone. Forms of payment include a loyalty currency called ‘Court Cash’ which is issued by the team or fans can use a credit card stored within the team app wallet. POS must be able to:

• accept app wallet payments via QR code scanning or rich checkout.
• recognize when a fan is designated in the wallet as a member, half season member, and other segments to be determined in order to offer these groups the specific discount associated with their respective segment.
• redeem from the wallet one-time coupons for designated items or for a one-time discount.
• accept mobile orders for a choice of either pick-up or delivery.

The Service Provider must define and provide a POS solution that includes mobile, kiosk, and cash-free platform solutions to deliver on aforementioned omni-channel experience.

In turn, we ask you, our potential partners, to be as comprehensive and transparent as possible in filling out the RFP, both in regard to capabilities as well as pricing.

GENERAL REQUIREMENTS

Desired Future State: The City is looking to engage with a Service Provider who can offer a comprehensive and best-in-class POS solution for both front-of-house and back-of-house operations. The scope will cover F&B operations emphasizing POS adaptability, enabling the City to pursue and integrate future advanced POS system features, leverage real-time data to increase revenues, and enhance the overall fan experience.

The City desires and intends to enable the selected Service Provider to deliver F&B operations inclusive of integrations to specific loyalty and ticketing platforms, digital menu boards and mobile applications. Across each aspect of the front-of-house and back-of-house operations, the partner will have best-in-class technology with robust capabilities while having an intuitive interface and the flexibility to solve order placement and distribution challenges that may exist within a venue with a relatively small footprint.

Please provide a complete RFP response that describes your company’s capabilities in each of the following areas:

1.1 HARDWARE

• Point of Sales Form Factors

  • Concessions Terminals. (All-in-one) – for Fixed Stands and Portable Stands

  • Restaurant & Bar Premium / Club Terminals

  • Kiosks – (i.e., Self-Service Kiosks, Suite Tablets).

  • Kitchen Display System (KDS) – Customer-facing and Back-of-house

  • Handhelds – In-Seat ordering & Hawking

  • In-App Mobile Ordering – for Customer Pick-Up

  • In-App Mobile Ordering – for In-Seat Delivery

  • In-App Mobile Ordering – for ‘Quick’ Delivery (i.e., Reverse Hawking)